August 12, 2013

I have posted this article twice, with no responses. In that time, the previous technical issues have not been solved. In fact, we found ourselves with a new one. The other night, my roommate was uploading a video he had shot, a mere 500MB file, and it completely KILLED everything on the network. His upload moved at a crazy fast speed, but every other device lost all connectivity. The moment the upload finished, all devices restored to normal.

My bill was due today, and considering no one has contacted me about it, I felt I had no choice but to pay this amount.

Here are the current issues remaining:

The bedroom boxes are resetting daily.

After every reboot, it prompts us which DVR to use. (We only have the 1.)

Network issues anytime someone uploads.

What I am now being told as my next few bills is not what I agreed to.

I never had these problems at my last location, even with an older modem. Make this right, Comcast.

Please contact me at the email address you have on file, because at the time I am writing this, I am suffering from tonsillitis and having a hard time using my voice.

August 7, 2013

I just got off the phone with ANOTHER Corporate Contact. Will the third time be a charm?

She was exceptionally nice, mind you. However, the bill prices I was quoted in my last update are now not going to be what I have the next year. I am EXTREMELY unhappy about this. It seems the base rate for my bill is going up by $20, despite all of the credits on it. This was not mentioned to me in my last conversation. I was given the exact amount for my next twelve bills. Additionally, she could not determine why my bill this time was different from last time. I feel like I can no longer take Comcast at their word, no matter how nice it is on the phone.

As for the technical issues, apparently this is a known issue with other boxes. The Corporate Contact informed me that they think they can solve it remotely, so she will call me back tomorrow to verify. I am hoping it works. If not, they will need to send yet ANOTHER tech on site. Seriously.

The bill part? Yeah, I am really angry about that. In the grand scheme of things, it is not a lot of money, but the fact that the prices I was quoted for the next twelve billing cycles is quite different is a serious lack of professionalism and communication by this company. Considering their product, having internal communication problems should not even be a thing.

Comcast, find a way to honor the previous quoted price for the next twelve months, or I will be taking my services elsewhere.